Returns

Due to the nature of our products, returns or exchanges are accepted only in cases of manufacturing defects or items damaged before delivery.

To be eligible for a return, exchange, or replacement, customers must provide:

• A clear unboxing video showing the package in its original, unopened condition.
• Continuous video footage of the package being opened and the contents being inspected.
• Clear evidence of the manufacturing defect, missing parts, or damage.

Claims submitted without an unboxing video may not be eligible for review.

If a manufacturing defect or shipping-related damage is confirmed, we will offer one of the following solutions at our discretion:

• A replacement product
• Replacement parts
• A full or partial refund

Requests must be submitted within 48 hours of delivery by contacting our support team at luxuryavenueofficial@gmail.com and including your order number, photos, and the unboxing video.

Please note that returns, exchanges, or refunds will not be provided for:

• Change of mind
• Incorrect product selection by the customer
• Products damaged during assembly, use, or storage
• Normal wear and tear
• Claims submitted without the required unboxing video

We reserve the right to reject any return or exchange request that does not meet the conditions outlined above.